Privacy Policy & Data Safeguards
At Online Education (oedu.in), protecting student and parent privacy is fundamental. We are committed to transparency, strict data confidentiality, and compliance with the Digital Personal Data Protection Act (DPDP Act, 2023) of India.
The OEDU Zero-Spam Pledge
We NEVER sell, rent, monetize, or broadcast student mobile numbers or email addresses to bulk call centers, lead syndicates, or predatory telemarketing agencies. Your personal contact information is held with strict confidentiality and is used exclusively to service the specific academic inquiry you voluntarily initiated.
Policy Navigation
1. Information We Collect
Online Education collects information in two principal categories:
- Contact Identifiers: Your full name, mobile telephone number, and email address when you register for an account, request admission counseling, or submit a message through contact.php.
- Academic Profile: Grade level, preferred academic streams (e.g. Engineering, Medicine, Humanities), state/district of residence, or target entrance examinations.
- Institutional Verification Documents: Official institutional email addresses, AISHE registration codes, and designation proofs supplied by university or school authorities for profile claiming.
- Standard server access logs including IP address, browser user-agent, operating system, and pages browsed to maintain site performance, security, and DDOS mitigation.
2. What We Strictly DO NOT Do
To safeguard student dignity and combat abusive education marketing practices in India, we commit to the following principles:
- ✕ No Bulk Lead Selling: We do NOT auction or wholesale student databases to third-party marketing companies, coaching class aggregators, or private lenders.
- ✕ No Unsolicited Robocalls: You will never receive automated voice robocalls or aggressive promotional blasts triggered by our systems.
- ✕ No Cross-Site Ad Tracking: We do not deploy intrusive third-party behavioural ad surveillance across other websites you visit.
3. How Your Data is Used
Information collected on Online Education is utilized strictly for legitimate, user-initiated purposes:
- To authenticate user sessions and student logins via One-Time Password (OTP) verification.
- To route your specific inquiry or counseling request to the concerned educator, institution, or editorial desk.
- To notify you regarding updates to an inquiry or profile correction you submitted.
- To maintain system integrity, detect fraudulent entries, and prevent automated abuse.
4. DLT SMS & Telecom Regulations (TRAI Compliance)
All SMS notifications, student login OTPs, and inquiry confirmations dispatched by Online Education strictly adhere to the Telecom Commercial Communications Customer Preference Regulations (TCCCPR, 2018) established by the Telecom Regulatory Authority of India (TRAI).
Template ID: 1277179178303893981 (Transactional OTP & Verification Alerts)
Category: Service Implicit / Transactional
We do not dispatch unsolicited promotional SMS messages. All transactional communications can be verified by checking the sender header on your mobile handset.
5. Lawful Basis under DPDP Act 2023
Under India's Digital Personal Data Protection Act, 2023, personal data is processed solely under the following lawful grounds:
- Explicit Consent: Provided when you enter your mobile number and click "Submit Inquiry" or "Send OTP".
- Certain Legitimate Uses: Permitted for cybersecurity, fraud mitigation, and complying with statutory judicial requests.
6. Data Security & Encryption Standards
We maintain robust technical, organizational, and physical safeguards to protect student data:
- Transport Layer Security (TLS/SSL): All web communication between your browser and our servers is secured using modern cryptographic encryption protocols.
- Restricted Database Access: Student inquiries are maintained on private database clusters protected by perimeter firewalls, least-privilege role authentication, and continuous security audits.
- Sanitization & Prepared Statements: All form inputs are sanitized to protect against SQL injection and cross-site scripting (XSS) vectors.
8. Child & Minor Safety Safeguards
Recognizing that secondary school students explore CBSE directories and entrance syllabi, we uphold elevated standards of care for young learners under the age of 18:
- Inquiries for secondary school listings or minors must be submitted with verifiable parental or guardian knowledge.
- We do not profile, track behavioral patterns, or serve targeted commercial marketing to minor students.
- Parents and guardians may at any time request the immediate erasure of any data submitted by a minor.
9. Your Rights as a Data Principal
In accordance with the DPDP Act 2023, you enjoy full sovereignty over your personal data:
- Right to Access: Request a summary of the personal information stored in relation to your mobile number.
- Right to Correction: Request updates or corrections to any outdated or inaccurate details.
- Right to Erasure: Request the deletion of your inquiry records from our active database.
- Right to Grievance Redressal: Submit a complaint to our designated Data Protection Officer.
10. Grievance Redressal Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or wish to exercise your data principal rights, please contact our designated Grievance Officer:
OfferPlant Technologies Private Limited
Online Education Initiative (oedu.in)
Official Email: contact@oedu.in
Response Time: Within 24 to 72 business hours